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Skills

  • Training material development
  • Regulatory compliance
  • Customer service
  • Equipment installation and maintenance
  • Call performance monitoring and analysis
  • High-availability voice systems
  • High-speed internet installation
  • Failover strategy development
  • First Aid/CPR
  • Metric equipment

Work Experiences

  • Automated call logging and reporting processes.
  • Read, understood, and followed written instructions to the letter.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.
  • Analyzed call performance using Salesforce.
  • Consolidated voice and data networks.
  • Contributed to Employee of the Year for exceptional network uptime.
  • Authored technical whitepapers on advanced voice protocols, leading to a 3% increase in adoption of new methodologies across engineering teams.
  • Achieved a 80% improvement in voice call quality.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • Created cost estimates for the installation and operation of the system and its components.

Summaries

  • Reliable Communications Technician with experience troubleshooting and installing initiative and program systems and hands-on training.
  • Achieved operational efficiency improvements of 26%.
  • Deployed VoIP solutions leading to 71% operational savings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Deep understanding of integrating voice systems into cloud platforms.
  • With 10 years of experience, I'm a meticulous Telecommunications Engineering Specialist.
  • Talented Communications Technician seeking a position in Denver or the surrounding area as a Senior Voice Engineer.
  • Boosted workforce efficiency.
  • Achieved a 16% reduction in service interruptions.
  • Demonstrated success in capacity management.

Accomplishments

  • Created comprehensive technical documentation for VoIP systems, simplifying troubleshooting and reducing incident resolution times by 33%.
  • Resolved product issue through consumer testing.
  • Designed and rolled out proactive voice monitoring systems, reducing dropped call rates by 42% over the past year.
  • Collaborated with compliance teams to document and enforce VoIP policies, contributing to Lean readiness within 18 months.
  • Mentored 13 junior engineers, enhancing their technical skills and contributing to a 22% improvement in their overall performance.
  • Led a team of 5 in building and upgrading VoIP services that scaled to handle 60% higher call volume.
  • Developed custom reporting tools to track VoIP health metrics, automating 30% of manual monitoring processes.
  • Provided VoIP architecture and strategic designs for expansion into Seattle, supporting 65% growth in call volume handling.
  • Spearheaded software upgrades for VoIP infrastructure, improving system performance by 33% and enhancing security protocols.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • Communications Technology Professionals
  • Rotary International
  • International Council of Nurses
  • Academy of VoIP Technology Professionals
  • Telecom Fraud Detection and Prevention Experts Group
  • Association of Information Technology Professionals
  • Cross-Industry VoIP Provider Network
  • Voice over IP Security Alliance (VoIPSA)
  • Freemason
  • Certified Voice Professional (CVP) Program - Scrum Master

Certifications

  • Ascom Certified VoIP Engineer
  • Cisco Certified Network Associate (CCNA)
  • Enterprise Voice Technician (EVT)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Avaya Aura Communication Manager Implementation Certified
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Juniper Networks Certified Specialist - Cloud (JNCIS-Cloud)
  • Certified Call Center Support Specialist (CCCSS)

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