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Skills

  • First Aid/CPR
  • Client satisfaction tracking
  • Conflict mediation during client interactions
  • MS Office
  • Budgets
  • Operational improvement
  • Administrative support
  • Process documentation
  • Communications
  • Supervision

Work Experiences

  • Assisted in planning and organizing office events, improving employee engagement and participation by 61%.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Achieved a 43% increase in guest satisfaction scores.
  • Processed registrations while keeping operational policies and procedure standards in mind.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Ordered supplies based on available stock, anticipated usage, and budget constraints.
  • Coordinated and booked process meeting spaces.
  • Achieved a 29% increase in guest satisfaction scores by enhancing response times to inquiries and complaints.
  • Assisted in streamlining front-desk operations by implementing a digital visitor log, cutting check-in time by 16%.
  • Coordinated with vendors to ensure timely delivery of office equipment, cut delivery delays by 15% in Boston.

Summaries

  • Clear understanding of performance reporting and team leadership as well as data analysis training.
  • Contributed to a 29% improvement in team coordination.
  • Committed Receptionist Intern with strong organizational skills, assisting in planning office events that increased company-wide participation by 53%.
  • Within Miscellaneous, senior Receptionist Intern and outstanding performer in stakeholder engagement and strategic planning.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Receptionist Intern with 6 years of successful performance reporting and team leadership experience.
  • Receptionist Intern is a multi-talented Receptionist Intern who is consistently rewarded for planning and operational improvements.
  • Accurately scheduled daily activities for multiple departments.
  • Achieved a 44% satisfaction rate via post-interaction surveys.
  • Consistently delivered superior receptionist performance during major system, handling complex guest communication tasks for events with up to 5 participants.

Accomplishments

  • Processed and sorted incoming mail for 16 employees, ensuring timely and accurate distribution within one year.
  • Maintained professional front desk presence, accurately scheduling appointments for 17 employees.
  • Tracked and maintained updated office supplies logs, ensuring the availability of necessary items while cutting overspending by 70%.
  • Supported procurement activities by tracking inventory and ordering supplies, reducing stock shortages by 20%.
  • Resolved product issue through consumer testing.
  • Generated and distributed weekly reports to compliance, improving interdepartmental transparency and communication.
  • Utilized Tableau to perform daily data entry tasks with 19% accuracy, supporting internal business reporting.
  • Documented and resolved process which led to procedure.
  • Collaborated with team of 13 in the development of metric.
  • Assisted in vendor relationship management, reducing equipment delivery delays by 76% in Columbus.

Affiliations

  • Association for Business Communication
  • Microsoft Office Specialist (MOS) Certification
  • Society of Human Resource Management
  • National Alliance of Reception Managers
  • Office Support Professionals Network
  • Certified Front Desk Specialist Program
  • American Medical Informatics Association
  • National Association of Social Workers
  • Recipient of Best Customer Relations in a Reception Role, 2021
  • Society of Women Engineers

Certifications

  • Certified Office Operations Coordinator (COOC) - program
  • Google Certified Professional Cloud Architect
  • Basic Data Entry Certification - Asana
  • Advanced Email and Calendar Management Certification - Workday
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Interpersonal Communication for Business - Beacon Labs
  • Certified Data Protection Officer (CDPO) - Beacon Labs
  • Certified Employee Relations Specialist - method
  • Cisco Certified Internetwork Expert (CCIE)

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