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Skills

  • Data-driven decision making
  • Customized Reporting Tool Deployment
  • Compliance with OSHA Standards
  • IT service management
  • First Aid/CPR
  • Communications
  • Team management
  • Supervision
  • Data-driven Operational Cost Savings
  • Data Dashboard Development

Work Experiences

  • Contributed to revenue growth throughout 2018.
  • Documented procedures and business processes and disseminated information to the right people.
  • Provided extensive QuickBooks training, imparting knowledge of best practices for data security and error reduction.
  • Conducted a three years-long project audit.
  • Coordinated across 8 departments.
  • Addressed recurring system outages over 6 months.
  • Achieved increased adoption within the first one year.
  • Achieved 14% performance improvement on key KPIs.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Built strong cross-functional relationships with key stakeholders to identify IT requirements which led to a 59% system update.

Summaries

  • QuickBooks and HubSpot expert.
  • Adept at conducting root cause analysis for system outages, leading to a 62% reduction in downtime over a 6 months period.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Contributed to a 85% improvement in data governance.
  • Clear understanding of team leadership and budget management as well as quality assurance training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted thorough root cause analysis for tech outages.
  • Achieved a 81% improvement in on-time project delivery.
  • Delivered presentations to decision-makers with recommendations that included project benefits, cost estimates, and procedure and standard data.
  • Maintaining efficient initiative systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.

Accomplishments

  • Developed a data normalization framework that improved data accuracy by 25% and reduced inconsistencies across multiple systems.
  • Reduced system downtime by 52% during 2022 by conducting regular system checks and making proactive adjustments.
  • Successfully integrated Salesforce with existing enterprise resource planning systems, reducing lag time between departments by 15 hours per task.
  • Collaborated with team of 2 in the development of procedure.
  • Optimized data storage and retrieval processes, resulting in faster query time by 68%.
  • Successfully spearheaded migration of 14 databases to cloud environments, reducing maintenance costs by 29%.
  • Collaborated with business stakeholders to define data retention and archiving strategies, reducing storage costs by 80%.
  • Resolved complex system issues within 16 hours as part of a service-level agreement, maintaining a 100% uptime record.
  • Resolved product issue through consumer testing.
  • Provided critical data analyses that resulted in the identification of framework, leading to a 15% increase in 49%.

Affiliations

  • International Council of Nurses
  • ITIL Foundation Certificate in IT Service Management - 2024
  • Microsoft Certified: Azure Fundamentals 2023
  • Cloud Computing Association (CCA)
  • International Association of Administrative Professionals
  • Membership in the Data Science Association
  • National Society of Black Engineers (NSBE) - Information Technology Focus
  • American Society of Safety Professionals
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Association of Social Workers

Certifications

  • Certified Information Systems Auditor (CISA)
  • SHRM Certified Professional (SHRM-CP)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Oracle Certified Professional (OCP)
  • Certified Cloud Security Professional (CCSP)
  • Certified Public Accountant (CPA)
  • Certified Application Security Engineer (CASE)
  • Apple Certified Associate (ACA)
  • IBM Certified Database Administrator – DB2
  • First Aid/CPR Certified

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