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Skills

  • Budgets
  • Financial Management
  • Technical troubleshooting
  • MS Office
  • Negotiation
  • Risk assessment and mitigation
  • Credentialing process optimization
  • Continuous Improvement Initiatives
  • Team building
  • Operational improvement

Work Experiences

  • Taught Credentialing Managers and Credentialing Managers effective customer service techniques, resulting in a 15% increase in client satisfaction.
  • Increased employee morale and decreased turnover by 17%.
  • Achieved an accuracy rate of 61%.
  • Achieved results within the past year.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a 40% increase in processing capacity.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Analyzed credentialing workflow issues.
  • Achieved re-accreditation with ITIL.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Accomplished Credentialing Manager with a focus on process automation and workflow optimization, achieving a reduction in credentialing backlogs by 77% and a 67% increase in staff productivity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Develop strategic business partnerships and relationships.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of cross-functional collaboration and data analysis as well as workflow optimization training.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Adobe Creative Suite expertise.

Accomplishments

  • Designed a quarterly KPI dashboard to monitor credentialing efficiency, resulting in a 62% increase in operational performance above baseline metrics.
  • Supervised a credentialing team of 14, achieving a collective reduction in application processing time by 55%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a risk mitigation strategy for the credentialing department, reducing the potential for regulatory breaches by 56% year-over-year.
  • Led the transition to an entirely digital credentialing process, eliminating paper-based workflows and reducing overall processing time by 15%.
  • Contributed to the successful accreditation by system, without any credentialing-related non-compliances during audit reviews.
  • Developed a comprehensive performance review system for the credentialing department, increasing team accountability and task completion by 65%.
  • Automated credentialing memo generation, saving 7 hours of manual work per week and improving inter-company communication.
  • Successfully negotiated with external vendor systems to reduce credentialing software costs by 57%, ensuring an optimized, cost-effective credentialing process.
  • Reduced credentialing discrepancies by 62% by implementing data validation checkpoints within our internal database system for HubSpot.

Affiliations

  • Toastmasters
  • Institute of Credentialing Excellence (ICE)
  • Certified Professional in Healthcare Quality (CPHQ) - 2015
  • American Medical Informatics Association
  • American Health Information Management Association (AHIMA)
  • Medical Group Management Association (MGMA)
  • National Association Medical Staff Services (NAMSS)
  • Project Management Institute (PMI)
  • Certified Credentials Verification Specialist (CCVS)
  • Society of Women Engineers

Certifications

  • Accredited in Medical Coding (AMC)
  • Certified Public Accountant
  • Six Sigma Black Belt (SSBB)
  • Lean Six Sigma Green Belt (LSSGB)
  • Certified Lean Practitioner
  • ServSafe
  • Certified Health Data Analyst (CHDA)
  • Credentialing Program Accreditation Certification (CPAC)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)

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