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Skills

  • Loading and unloading
  • Cost control and labor budget management
  • Employee engagement and morale building
  • Delegation and workload management
  • Driving and transportation
  • Safety and compliance
  • Communications
  • Escalation handling
  • Supervision
  • Regulatory compliance

Work Experiences

  • Coordinated with 18 store departments to improve the flow of information, resulting in more efficient check processing across the board.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Created a more efficient weekly shift schedule.
  • Had an excellent attendance record and was always on time for work.
  • Transported QuickBooks to one year customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted hands-on demonstrations of register equipment to over 5 newly onboarded associates, increasing proficiency by 45% in three years.
  • Created a new fraud detection system.
  • Averaged 47% in customer feedback scores.
  • Achieved an average employee retention rate of 22%.

Summaries

  • Exceptional at keeping track of current inventory levels and replenishing them based on consumer demand and sales forecasting.
  • Achieved a 19% first-contact resolution rate.
  • Achieved Innovation Award recognition.
  • Achieved results over three years.
  • Check Supervisor with expertise in cash and credit transaction auditing, ensuring a 45% accuracy rate over 18 months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Acted upon data insights.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved results within 2018.
  • Clear understanding of strategic planning and client relations as well as quality assurance training.

Accomplishments

  • Optimized existing cashier system workflows by reviewing processing issues, reducing customer complaints by 65%.
  • Led initiative to overhaul cashier protocols, cutting transaction times by 51% while maintaining accuracy across 15 registers.
  • Reduced register-based transaction time by 30% through implementation and training on new technology across 10 stores.
  • Trained 12 supervisors in advanced reconciliation techniques, leading to a 61% decrease in cash shortages over 2022.
  • Documented and resolved system which led to metric.
  • Collaborated with finance department to resolve discrepancies in cash flow, reducing audit discrepancies by 75% within 10 months.
  • Supervised daily operations of check processing, reducing errors by 70% in 2016.
  • Reduced loss due to mishandling of monetary transactions by developing comprehensive employee training programs on cash-handling safety protocols.
  • Collaborated with corporate audit team to instantly flag and remedy cash-processing issues, halving reporting delays.
  • Mentored 8 employees, helping 20% of them to secure leadership roles within Harbor & Co. After 16 months of supervision.

Affiliations

  • International Facility Management Association (IFMA)
  • American Cash Flow Association
  • National Institute for Learning Development
  • Retail Analytics Council
  • Certified Retail Operations Professional (CROP)
  • International Coaching Federation (ICF)
  • Project Management Institute
  • Jaycees
  • Association for Computing Machinery
  • International Retail & Product Management Association

Certifications

  • Workplace Data Security and Privacy Certification – Harbor & Co.
  • Certified Training and Cross-Training Program Designer – procedure
  • Advanced Retail Management Certification – standard
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Operations Professional (CROP)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Cash Management Specialist (CCMS) – Brightline
  • ServSafe

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