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Skills

  • Client education on mortgage options
  • Customer service
  • Loan approval rate optimization
  • Operational improvement
  • Financial analysis aptitude
  • Detailed financial analysis for loan structuring
  • Debt-to-income ratio calculation and analysis
  • Financial transactions expertise
  • Loan processing workflow optimization
  • Expertise in reverse mortgage options

Work Experiences

  • Analyzed client credit scores.
  • Actively participated in real estate networking events, expanding referral base by 2 new partnerships in Portland.
  • Oversaw the delivery of program project by framework team, which resulted in metric.
  • Achieved record-breaking results in 2018.
  • Assessed clients' financial conditions.
  • Went over 10 financial statements in one year and reviewed them.
  • Achieved 38% loan approval.
  • Communicated effectively on long-term loan options.
  • Actively participated in real estate networking events.
  • Collaborated with category customers to determine their needs and deliver standard service.

Summaries

  • Assessed debt-to-income ratio.
  • Within Banking and Financial Services, senior Residential Mortgage Loan Officer and outstanding performer in stakeholder engagement and quality assurance.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Achieved high performance metrics.
  • Analyzed client financial profiles.
  • Achieved a decrease from standard 18 days to 11 days.
  • Committed to professional development, staying current with industry certifications and regulation changes to provide clients with compliant and competitive mortgage solutions.
  • Collaborative leader with a track record of training loan officers.
  • Achieved a 20% overall approval rate.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.

Accomplishments

  • Implemented a comprehensive mortgage loan risk assessment process that led to no compliance exceptions in regulatory audits over the past year.
  • Led a team to completely overhaul the existing customer onboarding process, decreasing client inquiries on mortgage status by 36%.
  • Established strategic partnerships with 9% of the local HOA management boards, expanding referral network and increasing loan applications.
  • Utilized specialized CRM tools to manage communication with prospects, achieving a 71% follow-up success rate in the mortgage sales cycle.
  • Collaborated with underwriters and real estate agents to streamline the loan application process, reducing the average application approval time by 41%.
  • Maintained expertise in Dodd-Frank regulations, leading to metric audit findings and 11% compliance record for 2023.
  • Interpreted complex lending regulations to educate junior Loan Officers, ensuring that metric saw system compliance violations.
  • Documented and resolved standard which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drove expansion into underserved markets, increasing origination volume in that region by 65% through targeted outreach.

Affiliations

  • Jaycees
  • Leader of the Brightline Annual Mortgage Conference
  • American Marketing Association
  • Head of Loan Officer Marketing Strategy Collaboration Group
  • American Medical Informatics Association
  • National Association of Social Workers
  • Mortgage Bankers Association (MBA) Membership
  • Member of Massachusetts Mortgage Lenders Association
  • Residential Mortgage Loan Originator (RMLO) – State Licensed
  • Affiliate Member of the Real Estate Business Institute (REBI)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Residential Mortgage Servicing Certification
  • Real Estate Settlement Procedures Act (RESPA) Certification
  • Certified Public Accountant
  • Certified Residential Mortgage Specialist (CRMS)
  • Federal Law and Mortgage Banking Certification
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect

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