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Skills

  • Client financial profiling
  • Financial modeling tools Tableau
  • Program equipment
  • Team management
  • Dispute resolution
  • Organization
  • Compliance with metric (e.g., CFPB, FDCPA)
  • Problem resolution
  • Debt recovery strategies
  • Budget forecasting

Work Experiences

  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Analyzed default-driven risk.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted client satisfaction by 29%.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Analyzed borrower trends.
  • Identified solutions for customers who were having credit problems ahead of time.
  • Achieved more consistent recovery outcomes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved a Scrum Master, furthering expertise in loan forbearance, deferment, and other complex adjustment scenarios to better serve clients and the institution.
  • All credit procedures are well-understood.
  • Observant Loan Specialist with a knack for forming and maintaining ineffective working relationships.
  • Communicated financial adjustments effectively.
  • Achieved over $18 annually in client savings.
  • Business-focused with expertise in loan pipeline management.
  • Adept in utilizing CRM software.
  • Collaborative Loan Adjuster skilled in working with internal legal and compliance teams to ensure all loan modifications meet state and federal regulations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Analyzed mortgage-backed securities.

Accomplishments

  • Improved closing times for procedure loans by 26% through process optimization and team collaboration.
  • Utilized loan servicing software to streamline loan modification processes, resulting in a 15% time efficiency boost.
  • Serviced 12 mortgage loans while maintaining a default rate below industry average by 28%.
  • Successfully negotiated loan modifications with delinquent borrowers, reducing default rates by 59% within 18 months.
  • Led compliance audits in line with industry standards, identifying areas for improvement, reducing compliance risk by 25%.
  • Developed and implemented a risk management strategy that led to a $7 reduction in mitigated losses.
  • Proactively contacted 11 of borrowers monthly, reducing delinquency rates by 25% over three years.
  • Collaborated with legal teams to ensure loan modification terms were compliant with local and federal regulations, resulting in no regulatory infractions during audits.
  • Documented and resolved system which led to process.
  • Instituted third-party servicing arrangements that saved the institution $18 in potential loan defaults.

Affiliations

  • Certified Loan Workout Specialist (CLWS) Certification
  • Rotary International
  • Certified Financial Services Auditor (CFSA) Certification
  • Founding member of internal loan services task force focused on process automation and efficiency
  • American Marketing Association
  • Society of Human Resource Management
  • American Credit Union Mortgage Association (ACUMA)
  • American Society of Safety Professionals
  • Membership in the Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • Association of Information Technology Professionals

Certifications

  • Certified Residential Underwriter (CRU)
  • VA Loan Processing Certification
  • Certified Reverse Mortgage Professional (CRMP)
  • Certified Professional in Financial Compliance (CPFC)
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Financial Planner (CFP)
  • Certified Workouts & Loss Mitigation Specialist (CWLMS)
  • Anti-Money Laundering Specialist Certification (CAMS)
  • ServSafe
  • CompTIA Network+

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