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Skills

  • Process improvement
  • Security systems
  • Operational improvement
  • Problem resolution
  • Business operations
  • Team building
  • Rug shampooing
  • Supervision
  • First Aid/CPR
  • Inventory management

Work Experiences

  • Used hand trucks to move heavy furniture, equipment, and supplies.
  • Assisted in the setup of special event venues by locating furniture and constructing the desired arrangements.
  • Used category and standard equipment with caution, adhering to all corporate safety procedures.
  • Improved the overall longevity of custodial machines by maintaining system and method equipment on a 18 months basis.
  • Shampooed and steam cleaned carpets to extend the life of the fibers and brighten the color.
  • Vacuumed carpets, mopped floors, and washed blinds using company-approved cleaning products.
  • Completed hourly custodial rounds, which included sweeping and vacuuming the floors, cleaning the glass entryway, and collecting trash.
  • Kept all janitorial equipment in good working order and made minor repairs to extend its life and prevent malfunctions.
  • Kept track of supply levels and requested new items to maintain my ability to complete daily cleaning tasks.
  • Emptied all trash cans and replaced liners, disposing of all garbage and recycling in proper receptacles for collection.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Motivating leader who has built and managed procedure teams in the past.
  • Working in large facilities with multiple areas is a plus.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Lead Attendant who is well-organized and has 6 years of experience performing custodial duties.
  • SAP and Salesforce experts with exceptional interpersonal skills.
  • In all aspects of work, I am self-motivated and pay close attention to detail.
  • Framework, standard, and procedure are all available.
  • Multilingual and fluent in German and French, with a strong grasp of cultural differences.

Accomplishments

  • Initiated a guest satisfaction survey initiative that maintained a 42% positive feedback rate across all metric services.
  • Oversaw daily inventory controls using QuickBooks, which led to a reduction in lost items by 64% over a 18 months span.
  • Collaborated with team members on event-related problems, achieving a 75% reduction in customer complaints and service-related downtime.
  • Resolved on-site event issues rapidly, praised in post-event reviews for quick problem-solving and customer service excellence.
  • Streamlined end-of-day event closing processes, reducing time to wrap up by 78% and improving reporting accuracy.
  • Conducted monthly audits on supply inventories and identified areas for cost reduction, saving the organization $4 annually.
  • Planned and hosted team-building activities, which improved team collaboration and raised staff engagement scores by 57%.
  • Supervised the development and launch of a new HubSpot offering, which resulted in a 46% increase in user satisfaction over several months.
  • Led program training sessions for new team members, ensuring compliance with health and safety regulations while maintaining high service standards.
  • Increased event refreshment program revenue by $12 annually through targeted upselling and refined menu offerings.

Affiliations

  • Participant in company’s Leadership Development Program (2017), focusing on employee retention strategies and motivational leadership.
  • Joined the National Concierge Association (NCA) to enhance service capabilities, including mastery in VIP guest handling procedures.
  • Volunteer with framework as an Event Coordinator, lending expertise to plan and run large-scale fundraising events of more than 9 guests.
  • Pursued certification in Inventory Management systems (QuickBooks) through the Association for Supply Chain Management (ASCM) to optimize stock levels.
  • Obtained Customer Service Excellence Award from local industry association for efforts in enhancing NPS scores by 71% in 2023.
  • Frequent attendee of the Hospitality Financial and Technology Professionals (HFTP) webinars to stay knowledgeable about the integration of new technologies in operations.
  • Certified in Lean Six Sigma Green Belt 2024 for process optimization, reducing errors and enhancing operational efficiency in customer service.
  • Active involvement in the National Association of Catering and Events (NACE), contributing to discussions on event execution and attendee satisfaction improvements.
  • Earned first-aid and guest safety certification through the International Red Cross, ensuring safety standards are met in high-pressure environments.
  • Participated in educational workshops hosted by the International Facility Management Association (IFMA) to continuously improve service protocols in hospitality environments.

Certifications

  • Certified Meeting Professional (CMP)
  • Certified Guest Service Professional (CGSP)
  • Hospitality Leadership Certificate – metric
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Training Professional for Team Supervisors – Cedar Works
  • Inventory Management Professional (IMP) - Ironclad Systems
  • Customer Relationship Management (CRM) Certificate – Asana
  • Event Planning and Management Certification – system
  • Certified Supervisor Certification – National Restaurant Association

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