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Skills

  • Emergency response coordination
  • Rug shampooing
  • Electric clippers
  • Employee performance evaluation
  • Compliance improvement initiatives
  • Project organization
  • Supply inventory management
  • Security systems
  • Inventory control and management
  • Time management and prioritization

Work Experiences

  • Cleaned, restocked, and maintained facility bathrooms for optimal sanitation and ease of use.
  • Operated vacuum cleaners, floor buffers, and carpet machines safely and taught other Lead Attendants how to use them properly.
  • Stripped, sealed, and finished process floors every several months.
  • Improved cleaning efficiency by streamlining initiative processes.
  • Achieved a 31% increase in customer satisfaction ratings.
  • Handled, mixed, and stored chemical cleaners in accordance with safety requirements and standard operating procedures.
  • Immediately responded to requests for building and maintenance repairs and cleanups from Lead Attendant and Lead Attendant.
  • Evaluated the cleaning equipment's functionality and made repairs as needed.
  • Completed hourly custodial rounds, which included sweeping and vacuuming the floors, cleaning the glass entryway, and collecting trash.
  • Emptied trash cans, cleaned and organized category areas, and kept track of supplies.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strong technical skills and experience in stakeholder engagement.
  • Janitor who is dedicated to working hard and handling various tasks, such as stakeholder engagement and quality assurance.
  • Communicative and team-oriented, with HubSpot expertise.
  • Janitor with 2 years of experience providing cleaning services in accordance with a variety of facility requirements.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Stakeholder engagement and quality assurance are handled with extreme efficiency.
  • Lead Attendant and team leader with 17 years of experience in framework settings.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Lead Attendant who is well-organized and has 6 years of experience performing custodial duties.

Accomplishments

  • Initiated a guest satisfaction survey initiative that maintained a 42% positive feedback rate across all metric services.
  • Led program training sessions for new team members, ensuring compliance with health and safety regulations while maintaining high service standards.
  • Exceeded monthly event-based revenue goals for nine consecutive months, contributing to an annual profit increase of $3.
  • Coordinated across departments to roll out an advanced Salesforce system that increased tracking efficiency by 38% for inventory items.
  • Developed a guest seating plan for 17-person events that increased overall efficiency by 42%, leading to increased customer satisfaction.
  • Oversaw daily inventory controls using QuickBooks, which led to a reduction in lost items by 64% over a 18 months span.
  • Received recognition for effectively managing a 10-person event, ensuring service excellence within aggressive 6 months deadlines.
  • Conducted monthly audits on supply inventories and identified areas for cost reduction, saving the organization $4 annually.
  • Enhanced event setup procedures by integrating vendor communications tools, reducing setup times by 29% at large events.
  • Oversaw the introduction of a rotational staff scheduling system that improved team accountability and reduced overtime costs by 58%.

Affiliations

  • Received recognition from the International Event Management Association for streamlining VIP check-in processes, reducing wait times by 81%.
  • Frequent attendee of the Hospitality Financial and Technology Professionals (HFTP) webinars to stay knowledgeable about the integration of new technologies in operations.
  • Engaged in the Society for Human Resource Management (SHRM) to improve team management and reduce turnover through advanced employee engagement strategies.
  • Active involvement in the National Association of Catering and Events (NACE), contributing to discussions on event execution and attendee satisfaction improvements.
  • Completed the Hospitality Leadership Certification program from eCornell 2018, specializing in team leadership and continuous service improvement.
  • Enrolled in the Continuous Service Improvement Course at Harbor & Co. To strengthen expertise in guest satisfaction and service process improvements.
  • Certified Professional in Hospitality and Tourism through the American Hotel & Lodging Association PMP, enhancing skills in guest relations and facility management.
  • Earned first-aid and guest safety certification through the International Red Cross, ensuring safety standards are met in high-pressure environments.
  • Recognized as a Hospitality Champion by Northwind, awarded for exceeding expectations in cross-departmental collaboration and service improvement initiatives.
  • Achieved professional membership in the Team Training Institute, where engagement strategies to reduce turnover rates are shared and benchmarked.

Certifications

  • Microsoft Office Specialist (MOS)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Facility Management Professional (CFM)
  • Certified Supervisor Certification – National Restaurant Association
  • American Academy of Financial Management (AAFM)

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