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Skills

  • Workflow planning
  • Event coordination
  • Kitchen equipment operation and maintenance
  • First Aid/CPR
  • Kitchen staff coordination
  • Initiative equipment
  • Conflict resolution
  • Regulatory compliance
  • Customer relationship management (CRM) systems
  • Team management

Work Experiences

  • Designed training programs.
  • Arranged employee workshops on effective upselling techniques, increasing average order size by $14 across 5 branches.
  • Certified 12 bartenders in Scrum Master.
  • Designed a seasonal drinks menu.
  • Achieved 83% growth in customer engagement.
  • All kitchen staff was hired and managed by me.
  • Coordinated with local food vendors to pair cuisine with specific beverage offerings, boosting return-customer reservations by 37%.
  • Achieved an average yearly profit margin of 71% %.
  • Achieved a 30% increase in 5-star online reviews.
  • Achieved 48% higher average spend per customer.

Summaries

  • Restaurant Bar Owner is a multi-talented Restaurant Bar Owner who is consistently rewarded for planning and operational improvements.
  • Clear understanding of budget management and workflow optimization as well as data analysis training.
  • Efficient Restaurant Bar Owner with over 13 years of experience in program and system service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • Restaurant Bar Owner with more than 18 years of experience in food service and progressive leadership.
  • Boosted brand loyalty and visibility.
  • Achieved a 36% increase in online engagement.
  • Achieved an increase of 58% in weekend revenue following a successful bar area renovation, boosting seating capacity by 16.
  • Professional who is personable, responsible, and hardworking.
  • Accomplished leader in the hospitality industry, consistently reducing operational costs by 23% annually through meticulous cost control strategies and inventory management.

Accomplishments

  • Captured consistently high customer satisfaction scores by resolving complaints quickly and maintaining a 17% retention rate.
  • Collaborated with team of 18 in the development of metric.
  • Revamped cocktail menu with 17 new signature drinks, resulting in a 34% increase in customer satisfaction as measured by post-dining surveys.
  • Led interior renovation project, improving ambiance and customer experience, resulting in increased reservations by 63%.
  • Analyzed monthly P&L statements to maintain profitable margins above 63% throughout the ownership of the business.
  • Increased takeaway and delivery sales by 21% by partnering with process and optimizing online ordering experience.
  • Developed an engaging social media strategy that expanded customer base by 27% within 6 months, enhancing brand visibility.
  • Revamped wine and liquor inventories based on consumption trends, reducing dead stock by 83% and maximizing profits.
  • Initiated cost-effective bar renovations by sourcing local materials and labor, cutting renovation costs by 85%.
  • Documented and resolved program which led to framework.

Affiliations

  • Women Chefs & Restaurateurs (WCR)
  • American Society of Safety Professionals
  • American Marketing Association
  • Event Catering Professionals Association
  • International Council of Nurses
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • American Culinary Federation (ACF)

Certifications

  • ServSafe
  • Salesforce
  • Certified Restaurant Facilities Professional (CRFP) - category
  • Sustainable Restaurant Operations Manager Certification - metric
  • Certified Cicerone® - Beer Server (Cicerone Certification Program)
  • CompTIA Network+
  • Hospitality Management Professional (HMP) - method
  • Certified Restaurant Financial Professional (CRFP) - framework
  • Certified Food & Beverage Executive (CFBE) – American Hotel & Lodging Educational Institute
  • Health and Safety Certification for Workplace Hygiene - category

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