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Skills

  • Regulatory compliance
  • Employee training and development
  • Customer service
  • Quality assurance and control
  • Client feedback analysis and action planning
  • Materials distribution
  • MS Office
  • Communications
  • Community outreach and engagement
  • Data analysis and reporting

Work Experiences

  • Achieved results within 2016.
  • Had an excellent attendance record and was always on time for work.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Was in charge of the maintenance and operation of process, category, and standard equipment, ensuring that it was safe, clean, and efficient.
  • Collaborated with system organizations to implement inclusive programs, resulting in Innovation Award recognition by 2022.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Advocated for sustainable landscaping practices at system.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Achieved Top Performer recognition.

Summaries

  • Within Miscellaneous, senior Recreation Superintendent and outstanding performer in process improvement and project management.
  • Boosted revenue by $5.
  • Costs were consistently reduced while profits were increased.
  • Community-driven professional with a passion for accessibility, successfully expanding recreation services for underserved populations by securing $6 in funding.
  • Achieved Innovation Award recognition for outstanding community service.
  • Community-driven professional with a passion for accessibility.
  • Boosted total participation by 19%.
  • Committed to sustainability.
  • Accomplished leader in program management.
  • Adaptable and forward-thinking leader with experience designing inclusive programs, honored with President's Club for outstanding service to the community in 2022.

Accomplishments

  • Enhanced revenue through restructured facility rental agreements, generating an increase of 59% in community facility bookings during procedure.
  • Analyzed community recreation trends to develop new programs, leading to a 23% increase in the overall participation for the 2016 fiscal year.
  • Managed daily operations across 13 facilities, ensuring compliance with all local, state, and federal regulations.
  • Collaborated with city planners on community park designs, incorporating features that improved ADA accessibility and boosted park attendance by 28%.
  • Developed and launched an innovative social media strategy that increased online engagement by 24% and program participation by 68%.
  • Negotiated new vendor partnerships, reducing costs by $17 while maintaining high standards of equipment quality.
  • Designed and implemented a new volunteer program, engaging over 13 new volunteers and improving event support efficiency by 44%.
  • Developed and executed strategic budget management plans, achieving a cost reduction of $3 while maintaining service standards.
  • Boosted summer camp enrollments by 39% through targeted outreach and innovative program offerings, resulting in $4 in additional revenue.
  • Led team of 18 full-time and part-time employees, focusing on staff development and mentorship to improve service delivery.

Affiliations

  • International Association of Administrative Professionals
  • International Council on Active Aging (ICAA) – Active membership contributing to method
  • Association of Aquatic Professionals (AOAP) – Facilitated training and workshops to maintain safety standards at community pools
  • National League of Cities – Contributed to recreation policy discussions aimed at enhancing urban green spaces
  • Toastmasters
  • Project Management Institute
  • National Recreation and Park Association (NRPA) Member since 2019
  • Association for Experiential Education (AEE) – Participated in outdoor adventure and team-building workshops for youth
  • State Recreation and Parks Association – Served on the board to advocate for inclusive accessibility plans for Phoenix
  • Lions Club

Certifications

  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Fundamentals of Volunteer Management Certification by process - 2016
  • Financial Management in Recreation and Parks Certification by Beacon Labs - 2018
  • Certified Public Accountant (CPA)
  • COVID-19 Compliance Officer (C19CO) Certification - 2017
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Aquatic Facility Operator (AFO) Certification by Meridian - 2017
  • ServSafe
  • Certified Nonprofit Executive (CNE) by Harbor & Co. - 2022

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