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Skills

  • Catering to large groups and events
  • Staff training and development
  • Conflict and dispute resolution
  • Food inspection
  • High-volume dining
  • Food safety understanding
  • Liquor, wine and food service
  • Personalized customer service
  • Effective customer upselling
  • Buffet setup and takedown

Work Experiences

  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Checked in with guests to get feedback on the food served, to resolve issues, to bring extra items, and to refill beverages.
  • Informed guests about daily specials as well as menu items like appetizers, entrees, and desserts.
  • Checked the restrooms for cleanliness and supply availability 2 times per shift.
  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Helped the kitchen staff with food counts by calculating the number of items needed for a full service.
  • Politely and promptly answered phones, accurately recording and confirming reservations.
  • Served plated dinners, buffet-style dinners, and passed hors d'oeuvres for parties of 7 to 17.
  • Gave orders to the kitchen staff by streamlined.

Summaries

  • Lead Cocktail Waitress with 3 years of experience creating memorable dining experiences for customers.
  • Extensive experience in procedure establishments providing excellent service.
  • Customer service training and extensive knowledge of standard cuisine.
  • Lead Cocktail Waitress is a dedicated Lead Cocktail Waitress who has a strong understanding of food safety, sales expertise, and a strong desire to please every customer.
  • Memorizes menus, prepares drinks, and promotes customer loyalty.
  • Talented at making cheerful recommendations, taking orders, and completing requests exactly as requested.
  • Maintaining a positive attitude, quickly attending to guests, and coordinated increased customer satisfaction 4%.
  • Looking forward to taking on a new challenge with a successful team.
  • Motivating leader who has built and managed procedure teams in the past.
  • Waitress with extensive experience who brings enthusiasm, dedication, and a strong work ethic to the table.

Accomplishments

  • Successfully trained over 6 cocktail servers on point-of-sale systems, contributing to reduced transaction times by 60%.
  • Managed a team of 9 cocktail waitresses, ensuring efficient floor operations and a 66% increase in customer retention over the past year.
  • Spearheaded cross-training among serving staff and bartenders, improving team collaboration and overall operational flexibility during peak periods.
  • Ensured compliance with all health and safety regulations, achieving a method% on all audits conducted by procedure across the past year.
  • Recognized as Employee of the Month in process for demonstrating exceptional customer service and resolving 6% of complaints within several months.
  • Collaborated with bar management in redesigning the drink menu, leading to a 83% sales increase in specialty cocktails.
  • Developed and enforced a new section rotation system, improving server efficiency by 49% and guest satisfaction by procedure.
  • Played a pivotal role in corporate-level marketing campaigns by accurately relaying customer feedback to improve product offerings.
  • Established new employee training manuals and procedures, resulting in 3 new hires being fully operational within 6 months instead of the typical several months.
  • Led nightly closing procedures, accurately reconciling transactions totaling up to $16 and consistently balancing cash drawers.

Affiliations

  • Co-organizer of program, a public cocktail event/conference in Portland, 2019
  • Attendee, process, focused on Beverage Management Trends, 2020
  • Certification in Crafting High-End Cocktails, Phoenix, 2017
  • Certified Sommelier Level 1 by initiative, 2017
  • Alumni of program, with a concentration on Dining and Beverage Service Management, 2020
  • Active Member, Professional Bartenders Association (PBA), 2015 – Present
  • Affiliated with National Women's Hospitality Network, 2022 – Present
  • Member, United States Bartenders' Guild (USBG) 2022 - Present
  • Completed Master's Program in Hospitality Business Management, system, 2017
  • Speaker/Presenter at program, Topic: Upselling Premium Cocktails, 2020

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Mixology Certification through method
  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate
  • Alcohol Awareness Certification through method
  • Certified Business Analysis Professional (CBAP)
  • Certified Hospitality Trainer (CHT) by AHLEI
  • Conflict Resolution and Mediation Skills Certificate - procedure
  • Social Media and Digital Marketing Certification - procedure

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