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Skills

  • Financial analysis aptitude
  • E-signature technology integration
  • Customer issue resolution
  • Supervision
  • Process improvement
  • Practiced at FHA loan process
  • Continuous improvement methodologies
  • MS Office
  • Financial transactions expertise
  • Operational improvement

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Collected and documented all pertinent borrower information, reducing compliance fail rates during audits by 21%.
  • Analyzed over 15 consumer loan applications per week.
  • Coordinated across departments.
  • Went over 8 financial statements in one year and reviewed them.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collected and documented borrower information.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Assisted clients in choosing financial products.
  • Cross-sold SAP to loan applicants.

Summaries

  • Accomplished Consumer Loan Processor with expertise in vendor management and documentation accuracy, leading to faster loan approvals and reduced errors.
  • Achieved minimal errors.
  • Award-winning Consumer Loan Processor.
  • Credited with restructuring loan workflows, resulting in processing time reductions of 9 days and improving overall department efficiency.
  • Consistently delivered on-time loan approvals.
  • Accomplished Consumer Loan Processor.
  • Achieved processing time reductions of 7 days.
  • Advanced knowledge in financial data analysis.
  • Audited up to 18 accounts.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Processed 5 FHA, VA, and Conventional loans per month, maintaining an average closing time of 18 days.
  • Processed 2 loan applications with a 81% accuracy rate, reducing errors in borrower documentation.
  • Collaborated with post-closing departments to resolve discrepancies in closing documentation, preventing delays in 4 loans.
  • Negotiated and restructured 13% delinquent accounts, resulting in a 45% reduction in default rates.
  • Analyzed customer credit histories in coordination with Jira, leading to more accurate loan decisions for 29% of applicants.
  • Strengthened relationships with title companies and appraisers, expediting document submission for 2% of loans.
  • Documented and resolved procedure which led to method.
  • Monitored and managed a backlog of 11 loans, resolving bottlenecks and ensuring timely closings.
  • Developed and implemented training programs to onboard 8 new consumer loan processors, improving overall team performance by 79%.
  • Increased loan approval rates by 60% by improving pre-screening methods for borrower eligibility.

Affiliations

  • Electronic Signature and Records Association (ESRA)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • National Association of Mortgage Brokers (NAMB)
  • Society of Financial Service Professionals (SFSP) affiliation
  • American Bankers Association (ABA) Certificate in Lending Compliance
  • Appraisal Standards Board (ASB) involvement
  • National Notary Association (NNA)
  • Mortgage Loan Officer License Colorado
  • Certified Regulatory Compliance Manager (CRCM) from the Institute of Certified Bankers

Certifications

  • FAFSA Training Certification 2021
  • Certified Financial Services Auditor (CFSA) by The Institute of Internal Auditors (IIA)
  • Credit and Consumer Lending Certification by procedure
  • Compliance Risk Management Certification by method
  • Certified Mortgage Banker (CMB) by Northwind
  • Certified Consumer Loan Specialist (CCLS) from Harbor & Co.
  • Loan Underwriting Essentials Certificate from initiative
  • Certified Corporate Financial Planning & Analysis Professional (FP&A) by AFP
  • Consumer Credit Compliance Certification (CCCC) from Meridian
  • Certified Consumer Credit Counselor (CCCC) from Harbor & Co.

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