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Skills

  • Corporate vendor management
  • Customer complaint resolution
  • Eyewear fitting adjustments
  • Multitasking under high-volume settings
  • Conducting fittings
  • Maximizing staff productivity
  • First Aid/CPR
  • Developing sales strategies
  • Marketing campaign development
  • Budgets

Work Experiences

  • Took precise measurements of the client's face, including eye size and optical centers, vertex and pupillary distances, and temple length.
  • Achieved a 43% boost in customer satisfaction surveys.
  • Used my sales and service skills to help office customers buy contacts, glasses, sunglasses, and other accessories.
  • Assessed and redesigned the customer complaint resolution process, significantly reducing escalation cases by 60%.
  • Assisted in the launch of Tableau campaign.
  • Achieved a 71% repeat purchase rate.
  • Achieved growth within 2017.
  • Assisted in selecting ideal prescriptions and coatings.
  • Analyzed key store performance metrics.
  • Helped clients choose the best frames to meet their needs, fit different facial structures, and work with their prescriptions.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated Managing Optician.
  • Boosted store profitability by $5.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Offering 11 years of experience as well as a track record of customer retention and satisfaction.
  • Assists customers in making decisions that meet their professional, personal, and lifestyle needs.
  • Achieved this over 2021.
  • Achieved consistent cost reductions of 7.
  • Excellent communication and problem-solving abilities.

Accomplishments

  • Trained staff on eyewear fitting and adjustments, improving fitting precision and reducing client return visits.
  • Developed staff performance review programs that resulted in 14 promotions, improving staff retention and productivity.
  • Increased customer base by 83% through effective marketing and outreach campaigns.
  • Introduced new lens ordering software, reducing order processing times by 39% and enhancing workflow efficiency.
  • Reduced customer complaints related to eyewear fitting by 74% by introducing new fitting standards.
  • Implemented sales incentive programs, leading staff to exceed sales targets by 73% during a 3-month period.
  • Led marketing initiatives that drove an increase in retail sales by $5 within 4 months.
  • Created custom eyewear fitting procedures that enhanced client satisfaction ratings by 28%, contributing to overall business growth.
  • Negotiated prices and terms with equipment suppliers, saving 5 annually while maintaining product quality.
  • Implemented follow-up procedures with opticians and labs, reducing remake rates by 80%, improving overall quality control.

Affiliations

  • Digital Eye Health Advocate Association
  • National Alliance of Eye Care Experts
  • Association of Dispensing Opticians of Chicago
  • Member of the European Academy of Optometry and Optics (EAOO)
  • Optometric Staff/Employee Development Council
  • Certified Optical Lab Technician from Lakeside Partners
  • Association for Computing Machinery
  • Corporate Training and Development Certification from method
  • National Optometric Association (NOA)
  • Jaycees

Certifications

  • Developing and Delivering Sales Excellence – initiative
  • American Board of Opticianry (ABO) Certification
  • Certified Public Accountant (CPA)
  • Opticians Association of America (OAA) Membership
  • Retail Operations Leadership Certification – standard
  • CPR and Basic First Aid Certification – 2022
  • Certified Manager of Patient Services (CMPS)
  • Certified Optometric Vision Therapist (COVT)
  • Certified Eyewear Expert (CEE) – category
  • Google Certified Professional Cloud Architect

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