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Skills

  • Training and mentoring
  • Therapy programs
  • Educational workshops creation
  • Healthcare compliance auditing
  • Patient education and engagement
  • Pharmacy operations management
  • Immunizations
  • Staff management
  • Community health advocacy
  • Patient self-management support

Work Experiences

  • Authored instructional manuals for diabetes care management, resulting in President's Club and being recognized as a key resource by the National Diabetic Association.
  • Advocated for policy updates on insurance coverage.
  • Acted as the principal liaison between providers and patients.
  • Achieved a 51% improvement in patient clinical outcomes.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $7 operating budget.
  • Automated diabetes data management.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 10%.
  • Achieved recognition as the top diabetes coordinator in the Boston region, improving patient outcomes by 20% across multiple health metrics.
  • Benefited over 14 patients.

Summaries

  • Collaborated with endocrinologists and dietitians.
  • Achieved tangible health outcomes.
  • Audited diabetic protocol compliance.
  • Accomplished Diabetes Coordinator.
  • With more than 12 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Diabetes Coordinator with 11 years of successful budget management and workflow optimization experience.
  • Hope to help Ironclad Systems achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Collaborative professional skilled in working with primary care providers and specialists to offer comprehensive diabetes care, leading to a reduction in errors by 25%.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Excellent planning and program management skills. Highly organized and hardworking.

Accomplishments

  • Instituted a patient triaging system that prioritized care for high-risk diabetes patients, decreasing average response times by 31%.
  • Delivered organized, evidence-based presentations at medical conferences on the latest advancements in diabetes care.
  • Monitored data trends from insulin therapy management systems for 10 patients, automating reporting workflows using ServiceNow to save 7 hours per week.
  • Collaborated with multidisciplinary healthcare teams to integrate mental health into diabetes care protocols, improving outcomes for patients with comorbidities by 41%.
  • Led an interdisciplinary team to reduce diabetic ketoacidosis rates by 57% among high-risk patients with the introduction of an early-intervention alert system.
  • Developed a patient feedback system to monitor satisfaction with telehealth diabetes services, increasing overall service efficacy ratings by 61%.
  • Designed a mobile app-based solution to remind patients of insulin schedules, leading to a 43% boost in adherence rates across 14 users.
  • Secured $12 in funding through grants to implement a community diabetes prevention program aimed at high-risk populations in Austin.
  • Analyzed glycemic control trends and adjusted patient care plans accordingly, helping patients achieve an average reduction of 31% in HbA1c levels.
  • Successfully managed relationships with external partners and stakeholders including insurance providers, ensuring the integration of diabetes management services into health plans.

Affiliations

  • Toastmasters
  • Association for Computing Machinery
  • Lions Club
  • Jaycees
  • Member, International Society for Pediatric and Adolescent Diabetes (ISPAD)
  • Frequent speaker for public diabetes health forums in Seattle
  • Member of the Denver Diabetes Coalition providing local support and care expansion
  • Association of Diabetes Care & Education Specialists (ADCES) Membership
  • Member of the International Diabetes Federation (IDF)
  • Member of the American Association of Clinical Endocrinology (AACE)

Certifications

  • Certified Care Coordinator (CCC) in Diabetes Care Setting
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Nutrition Specialist (CNS)
  • Preventive Cardiovascular Nurses Association (PCNA) Advanced Certification
  • Certified Outpatient Coder (COC) with a focus on diabetes-related procedures
  • Certification in Continuous Glucose Monitoring (CGM) Integration
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Diabetes Educator (CDE) through Vantage
  • Artificial Pancreas Device System Training by Northwind

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