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Skills

  • CRM software proficiency (e.g., Adobe Creative Suite)
  • Effective verbal and written communication
  • Data entry
  • Medical terminology knowledge
  • Multi-line phone talent
  • Customer feedback collection and implementation
  • International sales support
  • Money handling abilities
  • Report preparation
  • Staff education and training

Work Experiences

  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Processed 4 invoices and mailed documentation to clients each one year.
  • Educated employees on company procedures and services.
  • Conducted a review of customer service issues in order to support continuous improvement initiatives.
  • Used a POS system to itemize and total the purchases of 9 customers.
  • In the top 2% of employees for successful spearheaded.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided clients with basic technical support for a variety of program company products.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.

Summaries

  • A customer service representative seeking a management position.
  • Skilled at staff training and building rapport with clients.
  • Very knowledgeable about Workday, as well as category competitors and offerings.
  • Service-oriented team player with a track record of providing high-quality support in the Computers Hardware for 9 years.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Tableau and procedure techniques have been taught to me.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Strong mathematical aptitude and a flexible schedule
  • Customer Support Specialist with 6 years of experience in dealing with customer requests and concerns.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.

Accomplishments

  • Implemented
  • Planned
  • Recommended
  • Supported
  • Oversaw
  • Streamlined
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Documented
  • Contributed to a 5% drop in shoplifting through increased awareness and intervention measures.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.

Affiliations

  • Member of LinkedIn Customer Support Specialist Group since 2023
  • Active affiliate of the Association for Talent Development (ATD) specializing in customer service training
  • Society of Women Engineers
  • User Experience Professionals Association (UXPA) with focus on customer interaction
  • Corporate Member of National Association of Call Centers (NACC)
  • Past participant in International Customer Experience Awards in 2015
  • Participant in the Microsoft Dynamics Customer Service certification program (category)
  • Six Sigma Green Belt holder (2019) through International Association of Six Sigma Certification (IASSC)
  • American Marketing Association
  • Holder of ITIL v3 Foundation Certification, recognized worldwide (2022)

Certifications

  • Certified Advanced Customer Communication Specialist (CACCS)
  • Certified Product Support Specialist by Beacon Labs
  • Customer Experience Management (CXM) Certification
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Leadership & Coaching for Customer Support Teams Certification
  • CompTIA Network+
  • Sales Essentials Certificate
  • Emotional Intelligence in Customer Service (EICS) Certification
  • AI-Powered Customer Support Strategy Certification by Asana

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