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Skills

  • Customer relationship management
  • Email communication etiquette
  • Staff education and training
  • Key holder experience
  • Key stakeholder relationship building
  • Stock management
  • Chat queue management and optimization
  • Training development aptitude
  • Order fulfillment
  • Retail store support

Work Experiences

  • Kept up to date on product and service changes.
  • Collaborated with vendors to plan more than 12 daily pickups and weekly deliveries.
  • Processed 4 invoices and mailed documentation to clients each one year.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Educated employees on company procedures and services.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Handled over 18 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Spoke with customers about their Salesforce concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
  • Kept the process and procedure areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Assisted and cross-trained other customer service managers.

Summaries

  • Great phone skills and process talents have a proven track record of increasing productivity and customer satisfaction.
  • Dedicated to meeting and exceeding method objectives through effective communication and system abilities.
  • Service-oriented team player with a track record of providing high-quality support in the Computers Hardware for 9 years.
  • Customer Support Specialist who has a track record of consistently exceeding sales targets.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Customer Support Specialist is a driven Customer Support Specialist who is looking to advance professionally by bringing his or her skills to a dynamic, growth-oriented position at Cedar Works.
  • Motivated to keep customers happy and contribute to the company's success.
  • Dedicated to exceeding sales targets.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Bring extensive high-call volume experience working with category consumers spanning 13 years.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Supported
  • Advised
  • Recommended
  • Implemented
  • Oversaw
  • Liaised
  • Contributed
  • Streamlined
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.

Affiliations

  • Six Sigma Green Belt holder (2019) through International Association of Six Sigma Certification (IASSC)
  • Certified Zendesk Support Specialist (2024)
  • User Experience Professionals Association (UXPA) with focus on customer interaction
  • Society of Women Engineers
  • Customer Service Institute of America (CSIA) certification holder in Six Sigma
  • Member of International Customer Service Association (ICSA) since 2022
  • Association for Computing Machinery
  • Rotary International
  • Help Desk Institute (HDI) Certified Support Center Analyst (2019 Certification)
  • Society of Customer Support Professionals (SCSP) member

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Sales Essentials Certificate
  • Certified Technical Support Specialist (CTSS)
  • Customer Service Excellence Certification by Beacon Labs
  • Salesforce
  • Certified Customer Experience (CCXP) by the Customer Experience Professionals Association (CXPA)
  • Microsoft Dynamics 365 Fundamentals for Customer Service Certification
  • Leadership & Coaching for Customer Support Teams Certification
  • Certified Advanced Customer Communication Specialist (CACCS)

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