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Skills

  • Stakeholder engagement
  • Employee relations
  • Training and development
  • Collaborative partnerships
  • Regulatory compliance
  • Client engagement strategy
  • Contract negotiation
  • Relationship development
  • Project organization
  • Metric equipment

Work Experiences

  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Completed within several months.
  • Achieved Outstanding Service Award for exceeding annual revenue goals.
  • Achieved a 70% increase in client satisfaction scores.
  • Attracted high-quality candidates.
  • Consistently met or exceeded monthly placement targets by fostering strong relationships with 9 key clients in Phoenix.
  • Created and executed a quarterly client satisfaction survey.
  • Planned and executed large-scale events that resulted in a 4% increase in employee participation.
  • Balanced team productivity.
  • Achieved client satisfaction.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Client-oriented Staffing Agent with a strong focus on increasing Net Promoter Score by 19%. Implemented client satisfaction surveys to measure and improve recruitment service delivery.
  • Client-oriented Staffing Agent.
  • Client-focused Staffing Agent with a deep understanding of labor law compliance, ensuring all staffing solutions meet legal requirements while reducing potential risks by 46%. Adept at handling high-volume staffing initiatives.
  • Collaborated with 10 industry organizations.
  • Collaborative Staffing Agent focused on brand reputation enhancement, partnering with marketing teams to drive a 38% increase in candidate applications for key clients.
  • Achieved 35% improvement in candidate placement efficiency.
  • Achieved a 45% client satisfaction rate.
  • Staffing Agent is a multi-talented Staffing Agent who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Established a comprehensive exit interview protocol, analyzing data to reduce turnover by 72% in high-volume roles over three years.
  • Enhanced the recruitment process by leveraging CRM integration, driving a 75% improvement in candidate communication and tracking efficiency.
  • Monitored and adjusted Net Promoter Score (NPS) metrics to raise client satisfaction from procedure% to process% over 6 months.
  • Managed a candidate pool database of over 12, reducing average interview-to-hire timelines by 39%.
  • Led the successful onboarding and training of 10 new recruiters, significantly improving team productivity and exceeding placement targets by 54%.
  • Spearheaded the transition to online video interviews that reduced time-to-hire by 3 days and tripled the candidate pool size.
  • Generated a pipeline of passive candidates in collaboration with hiring managers, consistently exceeding recruitment goals by 50% for strategic positions.
  • Defined key performance metrics for the recruitment team, resulting in a 68% increase in candidate conversion rates within 18 months.
  • Facilitated recruitment of specialized talent within niche markets, maintaining client satisfaction rates at 61% according to post-placement surveys.
  • Collaborated with team of 8 in the development of procedure.

Affiliations

  • International Association of Administrative Professionals
  • Rotary International
  • Society of Human Resource Management
  • Society of Women Engineers
  • Active participant in Talent Acquisition Exchange programs
  • Association for Supply Chain Management (APICS)
  • Certified Temporary Staffing Specialist (CPA)
  • Presented at the National Staffing Law Conference
  • Project Management Institute
  • Member of Recruitment Marketing Networking Events (2021-2020)

Certifications

  • First Aid/CPR Certified
  • Recruiting Leader Certification – initiative
  • CompTIA Network+
  • Recruitment Marketing Advanced Certificate – initiative
  • Cisco Certified Network Associate (CCNA)
  • Advanced FMLA: Staffing & Compliance Certification – method
  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Internet Recruiter (CIR) – method

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