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Skills

  • Merchandising
  • Facials and makeup applications
  • Client Retention and Loyalty Programs
  • Client follow-ups and engagement
  • Market Research and Competitive Analysis
  • Customer feedback collection and analysis
  • Marketing familiarity
  • Fashion trend knowledge
  • Active listening and tailored recommendations
  • Cosmetology

Work Experiences

  • Scheduled over 13 daily customer appointments in Microsoft Excel.
  • Kept track of customer preferences and services provided for future reference.
  • Took over 15 phone calls to assess customer needs, schedule appointments, and offer hairstyle and color advice every day.
  • Entered sales into the register to process payments.
  • Achieved over 65% elevated retention rates.
  • Achieved improvement over two years.
  • Kept detailed records of customer information and services provided to increase return customers by 2.
  • Used scissors, trimmers, clippers, razors, and brushes, resulting in a 7% customer satisfaction rate on over 6 customers.
  • Increased my client base by 12% through direct referrals.
  • Acquired over 14 new clients.

Summaries

  • Complete engaging and attractive merchandising displays to consistently increase Miscellaneous revenue.
  • Retail Merchandiser with 2 years of experience maximizing product profitability through creative business strategies.
  • Record keeper who is well-organized and has excellent time management and relationship-building skills.
  • For the comfort of our customers, we are committed to keeping our workspaces clean and professional.
  • Completed unique designs and recommended products to increase revenue.
  • Personable and engaging, with a strong desire to build long-term client relationships based on a flexible approach and consistent results.
  • Willing to work long hours to ensure that customers are satisfied and that method receives personalized attention.
  • Sales Stylist with 6 years of successful strategic planning and performance reporting experience.
  • Collaboration with store and advertising management to develop and implement successful merchandising strategies for seasonal and promotional needs has been demonstrated.
  • Within Miscellaneous, senior Sales Stylist and outstanding performer in team leadership and process improvement.

Accomplishments

  • Achieved CPA to enhance credibility in fashion styling and further assist clients with expert insights on personal wardrobe management.
  • Executed seasonal markdown strategies, accomplishing a 24% reduction in unsold stock and maximizing profitability.
  • Organized VIP in-store events which led to an 18% increase in high-ticket purchases over the specified timeframe.
  • Generated 60% growth in online styling orders by offering virtual consultations and using digital communication tools effectively.
  • Utilized competitive analysis to strategize new sales techniques, significantly improving conversion rates by 73%.
  • Documented and resolved framework which led to metric.
  • Reduced cart abandonment by 83% by helping clients find suitable alternatives during the decision-making process.
  • Resolved product issue through consumer testing.
  • Developed customized style recommendations for over 13 clients daily, resulting in a 57% increase in client retention.
  • Achieved 75% growth in customer loyalty program signups by effectively communicating membership benefits to clientele.

Affiliations

  • Women in Retail Leadership Circle (WIRLC)
  • National Association of Social Workers
  • Lions Club
  • American Marketing Association
  • American Association of Inside Sales Professionals (AA-ISP)
  • National Association of Sales Experiences (NASE)
  • Multichannel Merchant (MCM) - Advisor Role in Retail
  • Sales Enablement Society (SES)
  • International Association of Administrative Professionals
  • Society of Women Engineers

Certifications

  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Retail Business Advisor Summit Group (2016)
  • Certificate in Retail Analytics Beacon Labs (2016)
  • Certified Fashion Buyer Beacon Labs (2020)
  • Certified Wardrobe Consultant Lakeside Partners (2020)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Visual Merchandising Professional Certification Ironclad Systems (2021)

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