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Skills

  • Business process re-engineering
  • Project management
  • Financial modeling
  • Cross-functional collaboration
  • First Aid/CPR
  • Data-driven decision making
  • CCTV
  • Administrative support
  • Inventory management
  • Escrow and underwriting coordination

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Analyzed borrower financials.
  • By establishing trust and cultivating relationships with customers, I was able to implement successful loss control strategies.
  • Was in charge of all tasks delegated to me, including client relations and project management.
  • Assisted in the creation of metric procedures.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved 77% compliance with federal regulations.
  • Answered 2 phone calls per two years to assist customers.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in data analysis.
  • Ability to recognize system issues and integrate standard solutions to achieve framework.
  • Over 9 years of industry experience, adaptable Loss Mitigation Team Lead skilled in investigation and loss prevention has been demonstrated.
  • Providing the highest quality of service to clients in order to add value to the Brightline team.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Loss Mitigation Team Lead.
  • Looking forward to taking on a new challenge with a successful team.
  • Communicative and team-oriented, with HubSpot expertise.
  • Results-oriented Miscellaneous professional with quality assurance, budget management, and risk assessment strengths.
  • Action-oriented leader focused on driving measurable improvements.
  • Action-oriented leader with a focus on driving measurable improvements, including a 64% reduction in portfolio delinquency through advanced forecasting.

Accomplishments

  • Achieved a 37% reduction in pre-foreclosure inventory by implementing early intervention techniques and borrower outreach programs.
  • Trained and mentored a team of 6 loss mitigation specialists, increasing employee retention by 29% YOY.
  • Partnered with underwriting and servicing teams to optimize loan modification processes, leading to a 23% increase in successful mods.
  • Conducted quarterly audits of high-risk portfolios, detecting and correcting discrepancies that saved the company $17 in potential losses.
  • Introduced risk mitigation strategies that proactively addressed potential defaults, decreasing the rate of legal escalations by 62%.
  • Streamlined loss mitigation operations, reducing case processing times by 63% and improving team productivity.
  • Developed a foreclosure review dashboard, enabling real-time tracking that reduced bottlenecks in closing timelines by 50% weeks.
  • Effectively coordinated multiple stakeholder interests, resulting in a 51% reduction in late-stage delinquencies.
  • Monitored payment plans for late-stage default loans, resulting in a 54% cure rate for Salesforce cases.
  • Designed borrower-facing educational materials which contributed to a 61% improvement in self-directed repayment plan participation.

Affiliations

  • Completed Certification in Risk Management and Loss Recovery through metric.
  • Member, National Credit Union Foundation (NCUF) – participated in financial wellness and credit risk management initiative.
  • Participant, National Association of Mortgage Processors (NAMP) Risk Management and Compliance Program.
  • Co-chair, Emergency Mortgage Assistance Program, 2017.
  • Founding member of Beacon Labs's Loan Refinancing Oversight Committee, established to monitor high-risk borrower accounts.
  • Implemented refined loss mitigation strategies through active participation in the National Debt Resolution Conference.
  • Member, Real Estate Services Providers Council (RESPRO), focusing on loss mitigation strategies and market recovery analysis.
  • Completed Housing Counseling Certification via the U.S. Department of Housing and Urban Development (HUD).
  • Participated in Association of Financial Guaranty Insurers (AFGI) workshops on portfolio management.
  • Certified Mortgage Servicing and Compliance Specialist through Mortgage Compliance Services (MCS).

Certifications

  • Certified Public Accountant (CPA)
  • Certified Treasury Professional (CTP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Foreclosure Intervention Specialist (CFIS)
  • Microsoft Office Specialist (MOS)
  • Certified Data Analyst for Mortgage Loss Mitigation
  • Certified Customer Experience Professional (CCXP)
  • Mortgage Compliance Professional Certificate (MCP)
  • Certified Loss Mitigation Specialist (CLMS)
  • Advanced Loan Modification Specialist (ALMS)

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