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Skills

  • Strategic problem-solving
  • Business operations
  • Communication plan development
  • Customer service
  • Loan servicing
  • Compliance with federal loss mitigation regulations
  • CCTV Systems
  • Process automation
  • Financial modeling
  • High-risk accounts management

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved an Top Performer.
  • Developed a reputation for punctuality and hard work.
  • Championed a borrower survey initiative that improved team KPIs by identifying and quickly addressing systemic issues impacting performance.
  • Collaborated cross-functionally with underwriting and escrow teams.
  • Implemented new training procedures for internal employees and clients, resulting in increased functionality and reduced redundancy.
  • Championed a borrower survey initiative.
  • Collaborated with business analytics teams.
  • Achieved results over 7 months.
  • Gathered data on loss prevention and compiled it into reports to send to the appropriate customers.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Loss Mitigation Team Lead.
  • Advanced criminal and civil law knowledge, as well as a track record of forming and maintaining productive partnerships with law enforcement personnel.
  • Achieved a 82% success rate in restructured loans.
  • Achieved 57% in successful negotiations.
  • Providing the highest quality of service to clients in order to add value to the Brightline team.
  • Achieved a 20% reduction in delinquent accounts.
  • Adept at streamlining vendor partnerships and external processes, reducing property evaluation timelines by 60% weeks, improving overall workflow efficiency.
  • Motivating leader who has built and managed system teams in the past.
  • Strong technical skills and experience in data analysis.
  • Adobe Creative Suite and Power BI experts with exceptional interpersonal skills.

Accomplishments

  • Led negotiations with borrowers and investors to avoid legal action, achieving a 60% resolution rate while reducing potential losses by $11.
  • Implemented proactive compliance training that reduced regulatory violations by 40% over two years.
  • Partnered with legal and compliance teams to ensure loss mitigation practices met federal and state regulations, reducing litigation costs by $10.
  • Introduced risk mitigation strategies that proactively addressed potential defaults, decreasing the rate of legal escalations by 62%.
  • Resolved escalated loss recovery issues through personalized borrower engagement, achieving a customer satisfaction increase of 24%.
  • Utilized data analytics to drive decision-making in loss mitigation cases, resulting in a 44% improvement in overall recovery success.
  • Rolled out a revised customer communication workflow which improved recovery rates for non-performing loans by 53%.
  • Developed a foreclosure review dashboard, enabling real-time tracking that reduced bottlenecks in closing timelines by 50% weeks.
  • Revamped customer support scripts and training materials to boost borrower engagement rates, leading to a 53% higher first-contact resolution rate.
  • Led the successful implementation of a software upgrade, reducing processing time for loss mitigation cases by 83%.

Affiliations

  • Graduated from CoreLogic University’s Advanced Loss Mitigation and Default Servicing course.
  • Member, Mortgage Bankers Association (MBA) – participated in regular workshops and webinars on mortgage servicing standards and risk mitigation.
  • Implemented refined loss mitigation strategies through active participation in the National Debt Resolution Conference.
  • Obtained Loss Mitigation Specialist (LMS) certification from the Appraisal Institute.
  • Founding member of Beacon Labs's Loan Refinancing Oversight Committee, established to monitor high-risk borrower accounts.
  • Member, American Association of Debt Management Organizations (AADMO).
  • Member, National Association of Federally-Insured Credit Unions (NAFCU) – completed credit union compliance and loan servicing courses.
  • Served on special task force for risk and compliance collaboration initiatives with the Financial Services Roundtable (FSR).
  • Member, Association for Financial Counseling & Planning Education (AFCPE) in Loss Mitigation and Financial Wellness.
  • Participated in regional legal roundtables on foreclosure mitigation and avoidance with National Bar Association.

Certifications

  • Certified Fraud Examiner (CFE)
  • Certified Treasury Professional (CTP)
  • Association for Project Management (APM)
  • CompTIA Security+
  • Certified Financial Services Auditor (CFSA)
  • American Academy of Financial Management (AAFM)
  • Certified Foreclosure Intervention Specialist (CFIS)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Compliance and Ethics Professional (CCEP)

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