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Skills

  • Customer service
  • Emotional Support for Patients and Families
  • Business operations
  • Team management
  • Dementia care techniques
  • Chronic disease management
  • Relationship development
  • Travel administration
  • Assisted mobility device training
  • Childcare experience

Work Experiences

  • Was in charge of 3 household employees, contractors, and vendors.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care in both private residences and facilities.
  • Addressed mental health topics.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Administered medications following strict protocols, reducing dosage errors by 84% over 5 months.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.

Summaries

  • Experience providing guidance and encouragement to patients through physical and emotional support in hospital and in-home settings.
  • Care Support Worker with 18 years of successful process improvement and cross-functional collaboration experience.
  • Risk assessment and data analysis expertise
  • Compassionate Care Support Worker with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Personal Care Aide with 4 years of experience assisting clients with a variety of daily living needs at home.
  • By effectively coordinating schedules, planning events, running errands, and handling childcare and household tasks, an experienced Personal Assistant has been successful in minimizing hassles and alleviating client concerns.
  • Within Miscellaneous, senior Care Support Worker and outstanding performer in budget management and risk assessment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Skilled at keeping track of a client's vitals, light housekeeping, and personal care such as optimized and launched.
  • With excellent communication skills, he is extremely personable.

Accomplishments

  • Created individualized care plans based on health assessments, which improved patient satisfaction rates by 77% in one year.
  • Collaborated with team of 12 in the development of process.
  • Collaborated with a team of nutritionists to implement dietary changes, resulting in a 51% improvement in patient health within the past year.
  • Collaborated with social workers to coordinate long-term support systems for elderly clients, resulting in 53% increase in community resource access.
  • Proactively identified and referred clients for mental health assessments, resulting in 44% access to necessary interventions.
  • Designed and distributed educational materials to families about aging-related mental health, reducing misunderstandings by 36%.
  • Conducted housing and facility safety inspections, ensuring compliance with local health codes and reducing incidents by 78%.
  • Initiated regular cleanliness audits in caregiving spaces, achieving 37% compliance with infection-control protocols.
  • Tracked and monitored clients' progress with personalized health plans, achieving 60% compliance across all clients.
  • Trained and mentored 16 junior caregivers in infection control and best practices, resulting in certification for 35% of them.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Council on Aging (NCOA)
  • National Association of Social Workers
  • National Association of Direct Care Workers (NADCW)
  • Association for Frontotemporal Degeneration (AFTD)
  • Society of Women Engineers
  • National Caregiving Coordinating Coalition
  • International Federation on Ageing (IFA)
  • National Association for Home Care & Hospice (NAHC)
  • National Palliative Care Research Center (NPCRC)

Certifications

  • Home Health Aide (HHA) Certification - program
  • Wound Care Certification (WCC)
  • Adult Day Care Certification - National Adult Day Services Association (NADSA)
  • CompTIA Security+
  • Care Coordination and Transition Management Certification
  • Palliative Care Education and Training Certification
  • Certified Home Care and Hospice Executive (CHCE)
  • Certified Alzheimer Caregiver (CAC) - National Certification Board for Alzheimer Care (NCBAC)
  • Salesforce
  • Dementia Care Specialist Certification - Alzheimer's Association

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