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Skills

  • Organizational skills
  • Courteous and professional demeanor
  • Item promotion
  • Excellent customer service
  • Payment processing
  • Interpersonal skills
  • Flexible schedule
  • Fluent in German
  • Effective time management
  • Multi-Task Management

Work Experiences

  • Aided managers in resolving service and food-related issues as quickly as possible.
  • Cultivated positive guest relations by managing information and coordinating quick seating.
  • Acted as a liaison between guests and management.
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
  • Consistently received high marks for restaurant ambiance.
  • Actively managed seating preferences.
  • Assisted Restaurant Hostess with strategic planning, data analysis, and team leadership.
  • Achieved results over 3 months.
  • Adjusted seating plans to maximize bookings.
  • Boosted average service time by 16 minutes.

Summaries

  • Restaurant Hostess with over 5 years of experience in customer service environments.
  • During busy times, team-player who is quick to assist Restaurant Hostess with workflow optimization.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
  • Strengths in team leadership and client relations backed up by Food and Beverage training.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Restaurant Hostess is a polite and upbeat person with excellent telephone etiquette.
  • Vibrant Restaurant Hostess highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 7 years of experience in method foodservice environments. Commended for multitasking abilities and providing top-notch service to 16 customers daily.
  • Easily adaptable to fast-paced, high-pressure situations.
  • Restaurant Hostess is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.

Accomplishments

  • Earned “system” Award for standard.
  • Improved
  • Named Employee of the Month, metric.
  • Managed
  • Registered 5 customers for the store's loyalty program.
  • Increased sales of Asana by 13% with the implementation of framework.
  • Ensured
  • Researched
  • Elected to oversee expansion of store into Seattle.
  • Design: Responsible for creative design for prominent process.

Affiliations

  • International Association of Administrative Professionals
  • Active in Young Professionals in Hospitality Group (YPH)
  • Graduate of Host/Hostess Operational Leadership Program 2020
  • International Association of Venue Managers (IAVM) Affiliate
  • Active in Professional Association of Innkeepers International (PAII)
  • Society of Human Resource Management
  • Toastmasters
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • ServSafe Certification Holder 2015

Certifications

  • Front Desk Operations Skills Certificate - Hospitality Management Academy
  • Certified Restaurant Host (CRH) - American Hotel & Lodging Educational Institute
  • SafeServ certification: Food Handling
  • Apple Certified Associate (ACA)
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Customer Service and Sales Certified (CSSC) - National Retail Federation Foundation
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Handling Food Allergies Certification - Allergy & Anaphylaxis Australia or ServSafe

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