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Skills

  • Problem resolution
  • Team management
  • Escalation management
  • High-risk transaction oversight
  • Team building
  • Dispute resolution
  • Fraud detection and prevention
  • Proficient in QuickBooks
  • Customer dispute resolution
  • Customer behavioral analysis

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of metric project by initiative team, which resulted in standard.
  • Achieved Top Performer for fraud detection excellence, identifying a fraud ring that cost the company $10 annually.
  • Achieved a successful audit.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Built strong relationships with vendors.
  • Looked for industry trends on social media and through online sources.
  • Cost the company $11 annually.
  • Analyzed threat findings.
  • Achieved a 25% improvement in fraud identification accuracy.

Summaries

  • Consistently resolves over 7% of cases monthly.
  • Fraud Agent with 13 years of successful stakeholder engagement and team leadership experience.
  • Collaborative Fraud Agent skilled in partnering with financial entities to mitigate fraud. Supported initiatives that recovered over $6 from fraudulent transactions, driving significant business value.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Knowledgeable resource dedicated to finding solutions and collaborating with clients and other departments.
  • Motivated Fraud Analyst for program company with 8 years of experience investigating suspicious activity.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved annual savings of $16.
  • Professional who is known for working tirelessly to determine risk levels.
  • Certified Fraud Agent (CPA).

Accomplishments

  • Managed 9 fraud investigations per week, achieving a 77% fraud detection success rate.
  • Developed and implemented an account verification process that decreased fraudulent account openings by 52% within several months.
  • Identified, documented, and escalated emerging fraud trends, resulting in new proactive fraud prevention measures.
  • Led fraud investigations that uncovered 5 in losses, contributing to company recovery efforts.
  • Liaised with law enforcement agencies during complex fraud investigations, aiding the resolution of 7 cases.
  • Tracked daily fraud trends with Power BI, ensuring timely responses to suspicious activity across multiple accounts.
  • Reviewed and enhanced transactional data analysis, preventing 9 in fraudulent transactions within 18 months.
  • Investigated multi-account fraud schemes, leading to the identification and closure of 15 fraudulent accounts.
  • Resolved fraud escalations in under one year, maintaining a 40% satisfaction rate in closed cases.
  • Led a cross-functional team to improve response times for fraud alerts, reducing average handling time by 7 minutes.

Affiliations

  • Fraud Analytics Community within LinkedIn - Active Contributor
  • Customer Financial Protection Bureau (CFPB) - Fraud Protection Consultant 2021
  • Certified Fraud Examiner (CFE) Credential through the ACFE
  • Toastmasters
  • Association for Financial Professionals (AFP) - Risk Analysis Committee
  • Project Management Institute
  • International Association of Financial Crimes Investigators (IAFCI) - Active Participant
  • International Association of Administrative Professionals
  • International Compliance Association (ICA) - Fellow Member
  • Anti-Money Laundering Association - Local Chapter Leader 2018-2015

Certifications

  • ISO 31000 Risk Management - Certified Internal Auditor
  • Certified Public Accountant
  • Certified Banking Security Manager by metric
  • Certified in Risk and Information Systems Control (CRISC) by ISACA
  • Certified in the Governance of Enterprise IT (CGEIT) by ISACA
  • Professional Risk Manager (PRM) by Professional Risk Managers' International Association (PRMIA)
  • Certified Fraud Detection Analyst (CFDA)
  • Certified Information Systems Security Professional (CISSP) by (ISC)²
  • Certified Business Analysis Professional (CBAP)
  • Accredited Payment Risk Professional (APRP) by NACHA

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