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Skills

  • Guest services
  • Event planning and coordination
  • Process improvement
  • Process implementation
  • Inter-library loans
  • Relationship development
  • Food preparation
  • Team management
  • Material shelving
  • Project organization

Work Experiences

  • Achieved growth within 6 months.
  • Oversaw the delivery of category project by program team, which resulted in system.
  • Transported Tableau to two years customer locations.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Assisted in managing e-resource subscriptions.
  • Kept track of patrons to ensure that they followed the library's material management and behavior policies.
  • Advanced sustainability efforts by converting over 73% of paper-based library communications to digital formats.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Achieved a 27% reduction in booking errors.

Summaries

  • Achieved a successful cataloging project where 14 items were processed and made available to patrons within 18 months, boosting collection visibility.
  • Adept at training new staff members on library database catalog systems and inventory management tools, improving the team's data entry speed by 24%.
  • Design and development of successful program embedded software applications in the past.
  • Library Student Assistant is a service-oriented Library Student Assistant with a track record of assisting patrons and librarians with routine and special projects.
  • Achieved results within the past year.
  • Recognized on a regular basis for outstanding performance and contributions to the Library industry's success.
  • Accomplished in maintaining library environments by performing opening and closing duties, ensuring a clean and orderly space for over 10 daily users.
  • Attended by over 11 students.
  • Dynamic and outgoing Library Assistant with a strong background in customer service and assisting others with technological services.
  • Assisted students and faculty with technical issues.

Accomplishments

  • Evaluated and implemented new shelving strategies, leading to a visible promotion of underused sections by 80%.
  • Managed overdue fine collections and payment processing, ensuring a 30% satisfaction rate among patrons.
  • Assisted in cataloging newly arrived books and journals, shortening processing time by 77%.
  • Created and maintained weekly reports to track high-demand titles, optimizing restocking efficiency by 44%.
  • Facilitated 13 library-hosted events, resulting in a 68% increase in overall student attendance and engagement.
  • Provided technology assistance to patrons during peak hours, resolving over 6 tech issues and improving user satisfaction by 81%.
  • Collaborated with team of 6 in the development of initiative.
  • Tracked frequently borrowed books, contributing to more accurate forecasting for future material acquisitions.
  • Assisted with the digitization project, which increased access to rare collections by 24% within several months.
  • Processed over 16 new library cards, reducing errors with a highly efficient database system.

Affiliations

  • Library and Information Technology Association (LITA)
  • Student Library Advisory Board (framework)
  • Scholarly Publishing and Academic Resources Coalition (SPARC)
  • Society of Human Resource Management
  • Young Adult Library Services Association (YALSA)
  • Urban Libraries Council (2015)
  • Academic Library Association (ALA category Chapter)
  • International Council of Nurses
  • American Marketing Association
  • Rotary International

Certifications

  • ALA Preservation and Conservation of Library Materials Certificate Program
  • Library of Congress (LOC) Bibliographic Records Certification
  • Library Assistant Career Pathways Certification (Certified by ALA)
  • Libraries and Social Justice Education Certification (Certified by ALA)
  • ServSafe
  • Certificate in Metadata and Cataloging Standards (by Meridian)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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