Skills

• TCP/IP
• MS Office
• Relationship development
• Technical issues analysis
• First Aid/CPR
• Supervision
• Customer service expert
• Software diagnosis
• Organization
• Team management

Work Experiences

• Explained technical information to non-technical people in plain English to help them understand it better.
• Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
• Gave prospects technical sales presentations and explained the benefits and value of insurance products.
• Patched software and installed new versions to eliminate security issues and protect data.
• Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
• Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
• Uploaded new software, rolled out updates, and applied patches to [Type] servers as soon as they were released to thwart [Type] and [Type] threats from penetrating networks.
• Responded to end-user support requests and patiently guided people through basic troubleshooting tasks.
• Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
• Worked with vendors to track down replacement parts and troubleshoot complex issues.

Summaries

• Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
• [Job Title] with [Number] years of successful [Skill] and [Skill] experience.
• Promotes [Skill] and [Skill] skills that are dynamic.
• Clear understanding of [Task] and [Task] as well as [Skill] training.
• Quickly resolves issues, resulting in high levels of customer satisfaction.
• Excellent [Job Title] with [Number] years of experience providing exceptional support to users at all levels.
• Dedicated to learning, growing, and succeeding in [Industry].
• Strengths in [Skill] and [Skill] backed up by [Area of Study] training.
• Permissions, filters, and file sharing are all skills she possesses.
• Effectively troubleshoots and resolves issues on its own.

Accomplishments

• Supervised team of [Number] staff members.
• Collaborated with team of [Number] in the development of [Project name].
• Documented and resolved [Issue] which led to [Results].
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Certifications

• CompTIA Security+
• Certified Business Analysis Professional (CBAP)
• Cisco Certified Network Associate (CCNA)
• Certified Public Accountant
• CompTIA A+ Technician
• Google Certified Professional Cloud Architect
• SHRM Senior Certified Professional (SHRM-SCP)
• ServSafe
• SHRM Certified Professional (SHRM-CP)
• CompTIA Network+