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Skills
- Root cause analysis for network failures
- Service level agreement (SLA) management
- Firewall configuration and management
- Network monitoring and troubleshooting
- Cost optimization through process improvements
- Network performance optimization
- Quality of Service (QoS) implementation
- Automated monitoring tool implementation
- Change management for network upgrades
- Network security vulnerability detection
Work Experiences
- Troubleshot latency issues.
- Designed and executed custom scripts to automate the monitoring and alert process, reducing average resolution time by [Percentage]%.
- Worked with a multidisciplinary team to deploy a new monitoring framework, supporting uninterrupted service for [Number] users across [Location].
- Achieved a [Percentage]% reduction in potential threats.
- Coordinated the resolution of [Number] high-severity incidents.
- Reviewed and approved network design orders for [Number] enterprise clients, ensuring minimal disruption during network changes and upgrades.
- Reduced troubleshooting time.
- Reduced manual troubleshooting efforts by $[Amount] annually.
- Took ownership of the redundancy testing schedule.
- Played a key role in deploying a global hardware refresh initiative which saved $[Amount] through efficient resource allocation and downtime minimization.
Summaries
- Trained and mentored junior engineers.
- Adept at using advanced networking tools to analyze bandwidth, latency, and downtime, contributing to a [Percentage]% improvement in service uptime year-over-year.
- Excel at conducting root cause analysis post-outage, implementing solutions that prevent repeat failures and drive operational resilience.
- Ensured 99.9% uptime.
- Reduced average incident resolution time from [Number] minutes to [Number] minutes.
- Respected team leader with a knack for building and leading cross-functional teams, driving efficient collaboration and quicker incident resolutions.
- Improved user satisfaction by [Percentage].
- Reduced latency issues.
- Successfully coordinated the resolution of [Number] high-severity incidents.
- Saved $[Amount] annually.
Accomplishments
- Designed custom scripts that gathered network performance data, automating diagnostics and shortening mean-time-to-repair (MTTR) by [Number] minutes.
- Resolved high-severity network incidents by coordinating with cross-functional teams, minimizing system downtime to under [Number] hours.
- Implemented automated systems that generated early alerts for bandwidth and performance issues, reducing troubleshooting time by [Percentage]%.
- Monitored, analyzed, and optimized WAN/LAN traffic, decreasing latency by up to [Percentage]% and ensuring quality of service for VoIP and other sensitive traffic.
- Safeguarded the network by responding to and mitigating [Number] cyber threats, maintaining compliance with all industry regulations.
- Collaborated with IT and engineering departments to stabilize the network after major system upgrades, contributing to a [Percentage]% drop in service interruptions over [Number] months.
- Implemented load balancing across devices, effectively doubling the throughput capacity while maintaining [Number]% uptime across all servers.
- Led a datacenter migration project, completing it [Percentage]% ahead of schedule while maintaining 24/7 operational capabilities.
- Collaborated with external security vendors to handle hardware firewall upgrades, ensuring no breaches occurred during the transition period.
- Designed and maintained network topology maps for all [Company]-owned datacenters, streamlining troubleshooting and capacity planning.
Affiliations
- Member of the Global Information Assurance Certification (GIAC), specializing in network forensics and incident response.
- Certified Networking Professional through [Certifying Body], focusing on enterprise-level troubleshooting and network health assessments.
- Member of CompTIA’s Networking Professionals Group, supporting ongoing efforts to standardize network protocols.
- Attendee of ISC2 (International Information Systems Security Certification Consortium) events on advanced VPN security protocols.
- Engaged in the Project Management Institute, specializing in overseeing projects related to network system upgrades.
- Affiliated with the Internet Society (ISOC), contributing to community-driven projects enhancing global connectivity.
- Certified member of the SANS Institute, focusing on leveraging SIEM platforms for network security defense.
- Member of the Data Center Management Professionals Group, contributing insights on equipment decommissioning and migration processes.
- Certified member of the ITIL® Foundation, focusing on network incident response and continual service improvement.
- IEEE Communications Society membership focused on advanced networking technologies including BGP, OSPF, and EIGRP.
Certifications
- Aruba Certified Mobility Associate (ACMA)
- Certified Wireless Network Administrator (CWNA)
- Microsoft Certified: Azure Fundamentals
- Certified in Risk and Information Systems Control (CRISC)
- Juniper Networks Certified Associate - Junos (JNCIA-Junos)
- Certified Information Systems Auditor (CISA)
- Certified Cloud Security Professional (CCSP)
- CompTIA A+
- CompTIA Cybersecurity Analyst (CySA+)
- Cisco Certified Network Associate (CCNA)
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