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Skills
- Organized
- Data collection
- Staff training and development
- Stocking and replenishing
- Superior organization skills
- Cheerful and energetic
- Banking and financial services background
- 10-Key
- Strategic sales knowledge
- Resolution-oriented
Work Experiences
- Through the use of effective marketing strategies, I was able to exceed my sales targets.
- Helped customers with complaints about the store and products.
- Extended customer subscriptions and offered discounts and promotions to ensure high customer retention rates.
- Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
- Solved
- Incorporated
- Averaged [Number] calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
- Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas.
- Reduced
Summaries
- Dependable and courteous self-starter and team player seeking to apply previous experience to a [Type] position with a forward-thinking organization.
- Experience
- Experienced fisherman seeking new challenges with a well-established company in the [Type] industry.
- Competent [Job Title] with a desire to exceed sales targets and establish long-term customer relationships.
- Costs were consistently reduced while profits were increased.
- Determined sales and marketing professional with [Number] years of experience in [Type] industry.
- Energetic Student Caller promoting excellent [Skill] and [Skill] abilities.
- After the sale, provides consistent follow-up and expertise in issue resolution and [Type] troubleshooting.
- Outstanding
- Detail-oriented leadership with excellent communication and computer skills, as well as a track record of exceeding operational goals by executing maintenance program proficiency.
Accomplishments
- Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Resolved product issue through consumer testing.
- Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- [Inside Sales] Met and exceeded quotas generating [Number]+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
- Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
- [Data Entry] [Number] WPM data entry rate, with [Number]% accuracy.
- Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Documented and resolved [Issue] which led to [Results].
- Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
Affiliations
- Project Management Institute
- American Society of Safety Professionals
- Association for Supply Chain Management (APICS)
- Lions Club
- American Medical Informatics Association
- International Association of Administrative Professionals
- Association for Computing Machinery
- Society of Women Engineers
- Association of Information Technology Professionals
- Freemason
Certifications
- Microsoft Certified Systems Engineer (MCSE)
- Leadership Essentials Certificate
- Cisco Certified Internetwork Expert (CCIE)
- SHRM Senior Certified Professional (SHRM-SCP)
- CompTIA Network+
- First Aid/CPR Certified
- CompTIA Security+
- Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
- Customer Service Representative Certificate
- Advanced Certificate in Business Accounting
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