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4.9 stars from over 3,500 Google reviews

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It was great using the templates on Rocket Resume.

J

Jamie H.

5

I love this app. It helped me get the job I deserve. Thanks Rocket Resume!

D

Daphne D.

5

Helped a lot with my resume.

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Walker H.

5

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Petery O.

5

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Isabella M.

5

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A

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5

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S

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5

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5

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4

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Whitney S.

5

It was great using the templates on Rocket Resume.

J

Jamie H.

5

I love this app. It helped me get the job I deserve. Thanks Rocket Resume!

D

Daphne D.

5

Helped a lot with my resume.

W

Walker H.

5

I like Rocket Resume. It was very easy to upload my information and have a resume ready within minutes 😀 😄

P

Petery O.

5

I really like the templates, and they helped me a lot with the resume.

I

Isabella M.

5

I love Rocket Resume! It helps me put my ideas into perfectly explained words. They make your resume stand out. Thanks!

A

Amber P.

5

The customer support team was extremely helpful and the website was very easy to maneuver.

S

Shannon N.

5

Rocket Resume made me a great resume quickly!

D

Deandre J.

5

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J

Joshua L.

5

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E

Effren W.

5

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D

Don S.

5

I like Rocket Resume a lot and it’s very helpful and organized.

M

Martin V.

5

Rocket Resume is very helpful for building a quick resume. It allowed me to edit and use it.

T

Terron C.

4

This is a good resume builder. I would recommend.

G

Gia V.

5

Love Rocket Resume! Very easy to use and very friendly support.

J

Jared L.

5

It was very easy to navigate.

T

Tawana R.

5

Easy to use and generated a nice document.

C

Carrie B.

4

I found this super easy to use and made creating a resume fun and easy.

W

Whitney S.

5

It was great using the templates on Rocket Resume.

J

Jamie H.

5

I love this app. It helped me get the job I deserve. Thanks Rocket Resume!

D

Daphne D.

5

Helped a lot with my resume.

W

Walker H.

5

I like Rocket Resume. It was very easy to upload my information and have a resume ready within minutes 😀 😄

P

Petery O.

5

I really like the templates, and they helped me a lot with the resume.

I

Isabella M.

5

I love Rocket Resume! It helps me put my ideas into perfectly explained words. They make your resume stand out. Thanks!

A

Amber P.

5

The customer support team was extremely helpful and the website was very easy to maneuver.

S

Shannon N.

5

Rocket Resume made me a great resume quickly!

D

Deandre J.

5

Rocket Resume is super easy to use and makes building a resume lightning fast!

J

Joshua L.

5

Excellent. Very good resume templates, and easy to navigate on the Website. Great bullet points that match your profession.

E

Effren W.

5

It was very easy to use. I will use the product again.

D

Don S.

5

I like Rocket Resume a lot and it’s very helpful and organized.

M

Martin V.

5

Rocket Resume is very helpful for building a quick resume. It allowed me to edit and use it.

T

Terron C.

4

This is a good resume builder. I would recommend.

G

Gia V.

5

Love Rocket Resume! Very easy to use and very friendly support.

J

Jared L.

5

It was very easy to navigate.

T

Tawana R.

5

Easy to use and generated a nice document.

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Carrie B.

4

I found this super easy to use and made creating a resume fun and easy.

W

Whitney S.

5

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Technical Client Support Analyst CV suggestions

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Skills

Incident Management
Helpdesk Support Software ([Tool Name])
Product Update Implementation
Bug Tracking & Escalation
Technical Systems Migration
Proactive Monitoring
Client Usage Data Analysis
Root Cause Analysis
Tier II Technical Support
Technical Disruption Cost Reduction

Work Experiences

Collaborated with product managers.
Cut tickets related to [Issue Type] by [Percentage]%.
Supported [Number] clients during the transition.
Grew team’s resolution capacity by [Percentage]% within [Timeframe].
Managed guides that helped reduce incoming support tickets.
Achieved a [Percentage]% increase in overall client satisfaction.
Escalated unresolved issues to development teams.
Utilized CRM tools to manage support tickets and customer data efficiently, resolving [Percentage]% more cases compared to manual tracking.
Conducted periodic health checks and audits.
Taught [Software/Product] use.

Summaries

Improved team productivity through training.
Supported cross-platform integrations.
Specialized in swift bug tracking and resolution.
Implemented a regimented schedule of health checks.
Technical Client Support Analyst.
Efficient Technical Client Support Analyst.
Strong record in client retention.
Over [Number] years of experience.
Technical Client Support Analyst proficient in managing large-scale technical support environments.
Skilled in optimizing ticket routing strategies.

Accomplishments

Improved system performance by identifying and resolving [Technology] configuration issues, leading to a [Percentage]% increase in user satisfaction.
Delivered recurring reports to senior management, outlining successes and bottlenecks in the support process that improved SLA adherence by [Percentage]%.
Customized CRM integrations with [Software] to deliver tailored support solutions, resulting in a [Percentage]% increase in ticket resolution accuracy.
Optimized technical support workflows, contributing to a [Percentage]% increase in support efficiency without increasing staffing.
Successfully trained [Number] new support specialists, reducing onboarding times by [Percentage]% and enhancing team performance.
Submitted insightful reports and data trends that identified key recurring issues, reducing support requests by [Percentage]% over [Timeframe].
Advanced from Tier 1 to Tier 2 support in under [Timeframe], recognized for consistently exceeding KPIs and quickly resolving escalations.
Ensured a [Percentage]% success rate for escalated client issues by creating and refining incident management processes.
Standardized escalation protocols, shortening the mean time-to-resolution by [Percentage]% across high-priority cases.
Headed communication with clients during outages, ensuring transparent updates and a reduction in escalations by [Percentage]%.

Affiliations

Completed certification in ITIL Service Strategy and Design [Year], enhancing skills in building more efficient technical service processes.
Member of the Customer Contact Center Association (CCCA), with a focus on improving response timing, ensuring high service standards in tech support.
Completed training in communication and problem resolution strategies via LinkedIn Learning, improving rapport with clients amid technical issues.
Completed the Customer Experience Professional Certification (CCXP), ensuring alignment of support services with user satisfaction best practices.
Volunteer with Disaster Recovery Information Exchange (DRIE), enhancing technical disaster preparedness initiatives to minimize client disruption during outages.
Trained in Salesforce Service Cloud, implementing proactive client service strategies that reduce response time.
Active participant in IT Service Management Forum (itSMF), working to streamline service desk operations through managed IT services frameworks.
Awarded certification in Microsoft Certified: Azure Fundamentals, advancing cloud-based service support capabilities.
Participant in ISACA’s training programs, focusing on troubleshooting for finance and IT industries, fortifying my remote tech support skills.
Certified in CompTIA Network+ [Year], enhancing understanding of networking mechanics crucial for addressing client-side disruptions and connection issues.