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Skills
- MS Office
- Project organization
- Team building
- Organization
- Cash application
- First Aid/CPR
- Aging reports analysis
- Accurate payment posting
- Process improvement
- Communications
Work Experiences
- Performed targeted collections on accounts that were past due for more than [Number] days.
- Handled a high volume of inbound calls related to delinquent account reconciliation.
- Compiled and analyzed data for loan loss reports to be reviewed by senior management in order to assess portfolio performance.
- Collaborated with [Type] customers to determine their needs and deliver [Type] service.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Looked for industry trends on social media and through online sources.
- Transported [Product or Service] to [Timeframe] customer locations.
- Had an excellent attendance record and was always on time for work.
- Applied for more than [Number] payments each week.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Summaries
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
Certifications
- Certified Business Analysis Professional (CBAP)
- ServSafe
- Project Management Professional (PMP)
- Google Certified Professional Cloud Architect
- SHRM Certified Professional (SHRM-CP)
- Salesforce
- Apple Certified Associate (ACA)
- Certified Public Accountant
- Cisco Certified Internetwork Expert (CCIE)
- CompTIA A+ Technician
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